In part two of the SOTI XSight 2026.0 update, we introduce two features that are designed to make device management and troubleshooting smarter, faster and more connected.
As a business-critical mobility diagnostic intelligence and support solution, SOTI XSight empowers organizations to proactively address mobile device issues and minimize their impact on operations. Using real-time analytics-based insights, organizations can make decisions that are data-driven and more strategic.
Explore how these enhancements give organizations the information they need to keep operations running smoothly and securely.
Smarter IT Management with ServiceNow & SOTI XSight
ServiceNow is one of the world’s most trusted platforms for automating and enhancing IT and business processes. As of 2025, more than 25,000 companies across industries – from logistics to retail – use this solution to make operations more efficient and improve response times.
ServiceNow is putting AI to work for people. They move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying their products and services at scale. Their AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes.
With the SOTI XSight 2026.0 update, users can now streamline IT support using SOTI XSight and ServiceNow. This seamless collaboration was designed to accelerate issue resolution and improve visibility in device performance.
With this integration, IT and operations teams can now:
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Share and access SOTI XSight device and operational data directly within the ServiceNow platform.
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Consolidate all troubleshooting details – such as device information, logs, screenshots, video captures and more – within a single ServiceNow ticket.
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Leverage SOTI XSight Advanced Diagnostics tools like Remote Control, Live Chat and whiteboarding seamlessly.
For example, if a store associate reports a malfunctioning point-of-sale (POS) terminal through ServiceNow, IT can immediately access live device diagnostics through SOTI XSight. By remote controlling the device screen and resolving the issue quickly, the impact on checkout lines and revenue are minimized.
The SOTI XSight and ServiceNow integration results in faster problem resolution, reduced device downtime and better context for every ticket.
Gain Deeper Visibility with the VPN Analytics Dashboard
Secure connectivity is essential for mobile workforces that rely on uninterrupted access to company systems. SOTI VPN* provides that kind of security. Now, with the new SOTI VPN Analytics Dashboard, businesses can gain unprecedented visibility into their VPN usage.
This dashboard pulls key VPN monitoring metrics to help you:
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Identify top destinations accessed by device users.
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Analyze user traffic patterns by time of day to optimize bandwidth usage.
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Address potential risks by identifying unauthorized destinations.
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Compare how user traffic is distributed across multiple SOTI VPN servers.
By transforming raw network data into actionable insights, this dashboard helps organizations optimize bandwidth, strengthen security, detect risky or unauthorized access and ensure consistent performance across all SOTI VPN servers – ultimately improving security posture, ensuring compliance and booting the overall network performance.
*SOTI VPN is available to Premium Plus and Enterprise Plus customers.
Streamlined Structure. Elevated Support. Smarter Insights.
From advanced issue resolution to actionable analytics, these updates in SOTI XSight 2026.0 are built to help businesses stay agile, efficient and secure – no matter where their devices are deployed.
Explore more new features in part one of our SOTI XSight 2026.0 blog series. To learn more about how SOTI XSight can transform your operations, how to upgrade your system or to book a discovery demo, reach out to us today:
